Returns & Refunds
If the Customer is a consumer (i.e. a natural person purchasing the goods for purposes unrelated to his or her professional activity who does not provide a VAT number to Sicap when making the purchase), he or she shall be entitled to the rights set out in Art. 52 of the Consumer Code (Italian Legislative Decree No. 206/2005, as amended by Italian Legislative Decree No. 21/2014), within the limits provided for in this regulation, and is therefore entitled to withdraw from the purchase contract for any reason, without explanations and penalties, according to the methods specified below.
The right of withdrawal shall be exercised by sending a notice within 14 (fourteen) business days of the date of receipt of the products by e-mail to the address firstname.lastname@example.org or through the Customer’s account, using the specific form where the orders are archived.
The Customer Care Office shall respond to this notice with the instructions for completing the return. Consumers may not exercise the right of withdrawal for products with custom packaging, that have clearly been personalized or that, by their nature, cannot be sent back or risk deteriorating or altering very quickly.
The notice of withdrawal must specify the desire to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the relevant invoice.
In the case of withdrawal, the Customer shall send the products to Sicap within 14 (fourteen) days of withdrawal. In any event, the Customer shall not incur any costs as a consequence of such withdrawal, except for the costs incurred for sending back the Product, with the exception of the free return option activated for Italy and European Union Member States (except Bulgaria, Cyprus, Estonia, Lettonia, Lithuania, Malta, Czech Republic, Slovenia, Slovakia and Hungary), the United States and Canada.
Packages originating in European Union Member States must be sent to the following address:
Via San Crispino, 37
63821 Porto Sant’Elpidio (FM)
The right of withdrawal is subject to the following conditions:
- the right applies to individual products purchased in their entirety; it is not possible to exercise the right of withdrawal solely for a part of the product purchased (e.g., accessories, additions, etc.);
- the product purchased must be intact and returned in its original package, with all of its parts (including packaging and any additional documentation);
- the Customer is fully responsible for shipping, except in the case of FREE shipment organized by Sicap.
Sicap shall refund the Customer the full amount already paid, net of any additional shipping costs pursuant to Art. 56, para. 2, of (Italian) Legislative Decree No. 21/14, within 14 (fourteen) days of withdrawal, through the procedure for reversal of the debited amount, by using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. The Customer will not incur any cost for said refund under any circumstances. Sicap may suspend the refund until the returned product has been received or until the Customer has demonstrated that the product has been correctly resent, if this occurs first.
In any event, the Customer shall forfeit the right of withdrawal if Sicap determines that:
- the returned product and/or its accessories and/or its packaging are not intact;
- the product is missing its original internal and/or external packaging;
- the product is missing additional elements and/or accessories (e.g., closures, laces, buckles, etc.).
If the right of withdrawal is forfeited, Sicap shall return the product purchased to the sender, charging the sender with the shipping costs and, in case it was already refunded, the price of the product.