RETURN POLICY

If the Customer is a consumer (i.e. a person buying products for any purposes not referring to his/her professional activities, or does not provide any personal VAT number to Sicap srl upon purchasing the products), the rights indicated by the art. 64 of the Italian Code of Consumption are applicable within the limits set by the legislation, therefore the right to terminate the purchase contract for any reason, with no further explanation or penalty, according to the following procedures.
The termination right is applied by sending a registered letter with advice of receipt – within 14 (fourteen) working days after products are received:

 

E-MAIL - addressed to customercareshoponline@lesilla.com
FAX - no. 0734 850045
FORM - To login and go to your own orders. Make a request on the specific purchase

 

Consumers are not entitled to apply this termination right for products made to measure or clearly customized, or – due to their nature – cannot be sent back, or risk deteriorating quickly.
The termination communication shall specify the intention to withdraw from purchase, and the product or products for which the termination right is applied, with the corresponding invoice in attachment.
In the case the termination is exercised through written communication, products shall be returned within 14 (fourteen) working days from the date they are received, with the new shipment of products to the following address:

 

Sicap srl
Via San Crispino, 37
63821 Porto Sant’Elpidio (FM)

 

 

SHIPMENT AND RETURNING COSTS
Free shipment and returning costs for the following Countries:

 ITALY  AUSTRIA  BELGIUM
 CROATIA  DENMARK  UK  
 FINLAND  FRANCE  GERMANY
 GREECE  IRLAND  LITHUANIA
 LUXEMBURG     PORTUGAL     NETHERLANDS   
 SPAIN  SWEDEN  


Both costs are charged to the Customers that come from all Countries excluded from the previous list.
Free Return will not be applied during promotions, whereas It will run the welcoming promotion for new customers.

 

RETURNING AT BOUTIQUES

It’s possible to give back the products purchased online even going at boutiques of Milan and Florence. Here you can find the address. Please, contact us by email at customercareshoponline@lesilla.com for a previous authorization.

 

LE SILLA STORE          
3, Sant'Andrea St.
20121 Milan, Italy
Visit on Site
LE SILLA BOUTIQUE          
Via Roma, 23/R​
50123 Firenze
Visit on Site

 

 

CONDITIONS OF TERMINATION RIGHT

  • the right is applied to single products purchased as a whole;
  • purchased products shall not be damaged, and they must be returned in their original and complete package in all its parts (including the actual package and accessory documentation);
  • shipment is under full Customer’s responsibility.

If the termination right has been properly applied, Sicap will refund the amount already paid to the Customer, within 14 (fourteen) days after purchased goods have been received. The refunded amount shall exclude the costs for delivery of products.

 

The prices and promotional offers applied are those valid at the time of purchase.
In the case of a subsequent purchase of an exactly identical item in the same size, following a new and more advantageous promotion, Le Silla will not accept the return of the article with the higher price and will reimburse the amount paid for the item with the lower price, even if the period allowed for making a return request has not yet elapsed.

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